Please note that we highly value your feedback as it enables us to improve and provide a better experience for our guests. We have shared your concerns with our housekeeping department to rectify the situation and enhance our standards moving forward. Additionally, we apologize for the cleanliness issues you encountered in your room. This is not the level of service we strive to provide, and we will address this issue with our team to ensure it does not happen again in the future. We regret to hear about the difficulties you faced with your key and the discourteous behavior exhibited by one of our staff members. We sincerely apologize for the inconveniences and negative experiences you encountered and assure you that we take your feedback seriously. Greetings Sylvia, Thank you for bringing your concerns regarding your recent stay at Harrah's Laughlin to our attention.
